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frequently  Asked Questions

All things water

Clean water is a huge driving factor of your quality of life. We understand that you will have several questions regarding your new water softener. How often should you add salt? What is bridging? What is mushing? At Quality Water Services, we want you to understand your new softener and we are proud to provide as many answers as we possibly can with respect to all things water. If your question isn’t answered on this list, please give us a call – we are happy to talk you through any water softener question that you may have.

How does my softener work?

Your softener’s resin tank contains thousands of tiny resin beads. These beads hold tiny electronically charged ions. When freshly regenerated, the beads are full of sodium ions from softening salt. As hard water passes through your softener, the hard water ions of calcium and magnesium are attracted to the resin beads. There, ions of sodium are exchanged for the hard water ions. The result is soft water.

After several days the beads become full of calcium and magnesium ions and can no longer soften water. But when your softener regenerates again, the beads are replenished with more sodium ions, leaving you with softer water.

Can salt enter my drinking water?

No. Salt’s sole purpose in your water softener is to regenerate the resin beads that actually take the hardness out of your water. This exchange does not make your water taste salty or significantly increase your sodium intake.

How often should I add salt to my water softener?

Salt usage varies due to water hardness, size of family, and overall water usage. A good rule of thumb is to check your system one time a month to see if salt needs to be added. We recommend that you maintain a minimum 1/4 tank of salt.

What is bridging?

Bridging is a condition that sometimes occurs in the brine tank when salt sticks together forming a bridge that prohibits it from coming into contact with the water in the tank. You can eliminate bridging by using a 100% water soluble product in your brine tank such as Crystalized Solar Salt.

What is mushing and why should I avoid it?

Occasionally, if you use salt pellets or cube-style salt which are too loosely compacted, they may revert to tiny crystals of evaporated salt – similar to table salt. These crystals may bond, creating a thick mass in your brine tank. This mushing may interrupt brine production – the key element for refreshing the resin beads in your softener. Without brine, your softener can’t produce soft water. This is why we recommend crystalized solar salt.

What are other benefits of salt?

Extraordinary performance. Zero additives. Extra coarse salt is 100% natural and delivers soft water, plain and simple. You get quality results you can see, taste and feel.

  • High-purity salt crystals
  • Minimizes brine tank clean-out
  • 100% natural ingredients/no additives
  • Eco-friendly bags made from 20% recycled material


At Quality Water Services, we believe that the relationships we foster are as important as the water we treat. Our team would love to talk with you and your family about how clean, safe, and soft water can enhance the quality of your life. Click the button below to schedule a free consultation!